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Our Service

We bring you the most delicious products from our carefully-selected artisanal partners every Saturday morning, to your doorstep before 10am. Our flexible subscriptions allow you to choose to build a subscription tailored to your needs, from every week up to every 4 weeks. You can also amend, pause or cancel these easily online.

We currently deliver to all postcodes in E6, E13, E14, E15, E16 and E20. We offer free delivery on orders which total at least £15, and have a small delivery fee of £2.50 for orders under this amount. You are also able to pickup any orders of any size for free from our location in Canning Town on Saturdays after 8am.

As well as houses, we can access a growing number of developments overnight with security clearance (where a 24h concierge is in place, or you have provided a fob for our rider to access the building - not apartment - for example) and are working with more each week. If we have to knock at the door or ring an intercom we'll be with you after 8am. Please get in touch with the friendly team if you have any questions.

All orders for the weekly Saturday delivery must be placed by midday Wednesday of that week. Any orders placed after this time will be automatically rolled over to the following Saturday.

    Once an order is placed, it cannot be amended within these timeframes. Due to the nature of our products being perishable goods, no refunds or returns are accepted for unwanted orders. If refunds are able to be offered at the discretion of our team, transaction fees we've incurred from processing the payment will be deducted.

     

    Packaging Return

    No charges apply when packaging is returned to us timely and in good condition.

    Our service relies on you being part of our community and facilitating the reuse of packaging until the end of its usable life, when we will commercially recycle it. Timely returns enable us to provide the best level of service to all our customers.

    We aim to be a zero-waste service, and have invested in the packaging to make sure your delivery arrives perfectly each and every time. All reusable packaging must be returned to us within 28 days for us to thoroughly clean and put back into the delivery cycle. This can be done by simply leaving it outside your door the night before you have a delivery, handing it back to us when we knock with your next delivery, or by arranging a collection by getting in touch with us. Any damaged or non-returned items will be charged at cost.

    • Cool bags: 28 days or returned with each new delivery (whichever is soonest), £5 for non-return or damage
    • Glass bottles: 28 days, return rinsed with lid and tag, £1.50 for non-return or damage
    • Cotton bags: 28 days, £5 for non-return or damage

    You may also return any other packaging for us to commercially recycle with our recycling partner, First Mile, who have a zero-to-landfill policy. You can also recycle any of the packaging not listed above with your council household collection rounds.